Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, store, and protect your information when you use Pinned Flow — our website, web app, and mobile apps (together, "the Service").

2. Information We Collect

When you use the Service, we may collect:

• Parcel reference numbers and related delivery details
• Pod/locker compartment identifiers (e.g., door numbers and station names)
• Device information required to communicate with our servers
• Information you voluntarily provide while using the Service

3. How We Use Your Information

We use the information we collect to:

• Open assigned pod compartments
• Display delivery and pickup details
• Communicate with our backend service at pinnedflow.app
• Improve the Service's functionality and user experience

4. Data Storage and Security

• Some information, such as parcel references and door numbers, may be stored locally on your device using secure device storage.
• We transmit data over encrypted connections (HTTPS).
• We do not sell your personal information to third parties.

5. Third-Party Services

The Service communicates with our backend at pinnedflow.app. We may also rely on standard platform services provided by Apple, Google, or other device manufacturers.

6. Your Choices

You can clear locally stored app data through your device settings. Doing so may require you to re-enter or re-fetch your parcel information.

7. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@pinnedflow.com.